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What Our Legal Framework Means for Your Account

he77 operates under terms that are jurisdiction-dependent — access and eligibility are only available where local law permits. Before you open an account or make a deposit via JazzCash, Easypaisa, or Raast, read this page so you understand exactly what applies to you.

Jurisdiction-dependent accessPakistan-eligible regions onlyJazzCash, Easypaisa, Raast coveredAccount data handled securelyContact us to request changes
he77 What Our Legal Framework Means for Your Account
LEGAL CONTACT PATHS

How to Reach Us on Legal or Policy Matters

If you have a question about your rights under these terms, a data request, or a concern about how a transaction was handled, you can reach our support team through the channels below. We aim to respond to all legal or account-policy queries within the timeframe shown for each channel. Payment-related disputes involving JazzCash, Easypaisa, or Raast should include your transaction reference.

Live Chat Open the chat widget from any page on he77. For legal or policy questions, select 'Account and Policy' from the topic menu so it reaches the right team.
Email Support Send your query, including your account ID and any payment reference from JazzCash, Easypaisa, or Raast, to the address shown in your account settings under Contact Us.
Account Help Centre Log in to your he77 account and go to Settings, then Help and Policy. You can submit a formal data request or account-closure request directly from that page.
DATA AND ACCOUNT SECURITY

How We Handle Your Data and Account Access

Your personal and financial data on he77 is stored under SSL encryption and is not shared with third parties outside of what is required to process your JazzCash, Easypaisa, or Raast transactions. We retain account data for the period required by our operating obligations, after which it is deleted or anonymised. You have the right to request a copy of your data or ask us to correct inaccurate records at any time through the support channels listed on this page.

SSL Data Encryption Every data exchange between your device and he77 — including account login, wallet top-ups, and transaction history — is protected under SSL encryption at all times.
Cookie Policy We use session and preference cookies to keep your he77 account logged in and to remember your chosen language and payment method. You can manage cookie preferences in your browser settings.
Data Retention Account records, including JazzCash and Easypaisa deposit logs, are kept for the period required under our operating rules. After that period, data is deleted or anonymised on a rolling schedule.
Account Access Rights You may request a full export of your account data, ask us to correct any error, or request closure of your account by contacting support with your registered email and account ID.

Common Questions About he77 Legal Terms

These are the questions we get most often about account rights, data, and how our legal terms apply to Pakistan. If your question is not covered here, use live chat or email support with your account ID ready.

Access depends on local law and is only available in eligible regions where local law permits. Check your region's rules before opening an account or making a deposit.

We collect your registration details, device information, and transaction data linked to your JazzCash, Easypaisa, or Raast payments. This is used to operate your account and process withdrawals.

Yes. Log in, go to Settings and Help and Policy, and submit a data export request. Alternatively, contact support by email with your account ID and we will process your request.

After closure, we retain your transaction and identity records for the period required under our operating obligations. Once that period ends, the data is deleted or anonymised automatically.

First check with your JazzCash or Easypaisa wallet for the transaction reference. Then bring that reference to he77 support via live chat or email so we can match it to your account records.

We only share data with the payment networks — JazzCash, Easypaisa, Raast — needed to process your transactions. We do not sell account data to advertisers or unrelated third parties.
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Legal

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.